Explore the World with Ease

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Expert Flight Insights

Travel Requirements

Stay updated with the latest visa rules and baggage policies for your destination.

Best Time to Book

Learn about seasonal trends to ensure you plan your journey at the perfect moment.

Web Check-in

Save time at the airport by checking in online. Most airlines open 48h before departure.

Why Book With Us?

Best Price

24/7 Support

Easy Booking

Secure

Wide Selection

1. Cancellation Process

Portal Mandatory Route

All cancellations must be initiated through the Travel Glocal portal.

Requests through phone, email, or messaging will not be processed until submitted via the portal.

Cancellation Charges

The refund will be processed after deduction of:

Airline Penalty – as per the Airline’s Fare Rules (binding and non-negotiable)
Travel Glocal Service Fee – system-generated non-refundable fee per passenger/sector
Non-Refundable Components – convenience fees, payment gateway charges, markups, or other charges defined as non-refundable at the time of booking

Travel Glocal’s fee deductions are final and cannot be disputed by the Retailer or customer.

2. Refund Processing Timeline (3–7 Business Days Standard)

Refunds will be credited to the original wallet/payment mode used by the Retailer.

Refunds will not be transferred directly to any personal bank account of the Retailer or their customer.

Refund Scenarios

Scenario	Timeline	Notes
Instant Refund	Instant	Automatic system reversal (e.g., booking failure).
Standard Refund	3–7 business days	After Travel Glocal receives confirmation from the Airline/GDS.
Delayed by Airline/Supplier	7+ business days	Delay solely due to Airline’s internal processing. Travel Glocal will share the Airline Reference/ARN for tracking.

For partial cancellations, refunds will be credited only to the Retailer’s Wallet, not to external accounts.

3. Refund Disclaimers

No-Show Tickets

No-shows are non-refundable, except for airline-approved airport taxes.

Travel Glocal cannot influence airline decisions on no-show refunds.

Refund Amount

Refund is strictly limited to:

(Ticket Price) – (Airline Penalty) – (Travel Glocal Fees) – (Non-refundable charges)

No additional goodwill or discretionary refunds will be issued by Travel Glocal.

Airline/Supplier Insolvency

In cases of airline bankruptcy or operational shutdown:

Travel Glocal shall refund only the amount actually received from the airline or administrator.
If the airline does not release funds, Travel Glocal has zero financial liability.
Retailer shall not initiate claims, disputes, chargebacks, or legal action against Travel Glocal for such events.

Right to Withhold Refunds

Travel Glocal may withhold refunds if the Retailer has:

Outstanding dues
Suspicious booking patterns
Chargebacks or disputes under review

Indemnity from Retailer

Retailer indemnifies Travel Glocal for:

Misuse of the portal
Chargebacks due to Retailer/customer disputes
Incorrect passenger data
Speculative/fraudulent bookings
Legal notices arising from misrepresentations to customers

Right to Modify T&Cs

Travel Glocal may revise terms, fees, service charges, and policies at any time without prior notice. Continued use of the platform = deemed acceptance.

Explore the World with Ease

Expert Flight Insights

Travel Requirements

Best Time to Book

Web Check-in

Why Book With Us?

Best Price

24/7 Support

Easy Booking

Secure

Wide Selection

About Us

TravelGlocal

Contact Us

Head Office

Explore the World with Ease

Expert Flight Insights

Travel Requirements

Best Time to Book

Web Check-in

Why Book With Us?

Best Price

24/7 Support

Easy Booking

Secure

Wide Selection

About Us

TravelGlocal

Contact Us

Head Office

Terms and Conditions

Agreement to Terms

Privacy Policy