Privacy Policy

Welcome to Travel Glocal (“we,” “us,” or “our”). Protecting your privacy and safeguarding your personal information is a top priority for us. This Privacy Policy explains how we collect, use, process, store, disclose, and protect your information when you access or use our website, mobile application, and other associated online or offline services, including customer care, physical offices, franchise partners, and other related platforms (collectively, the “Platform”).

By accessing, browsing, or using our Platform, you acknowledge that you have carefully read, understood, and agreed to be bound by the terms of this Privacy Policy, together with any updates or modifications made from time to time. If you do not agree with this Privacy Policy or any part of it, please discontinue use of our Platform and services.

This Privacy Policy is an integral part of your User Agreement with TravelGlocal, and all capitalized terms used herein but not otherwise defined shall have the respective meanings ascribed to them in the User Agreement.

We are committed to complying with applicable data protection laws, including:

• India: Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
• European Union: General Data Protection Regulation (GDPR).
• United States (California): California Consumer Privacy Act (CCPA).
• Other applicable privacy and consumer protection laws, as relevant.

Users Outside the Geographical Limits of India

Please note that the data shared with TravelGlocal shall be primarily processed in India, and may also be processed in such other jurisdictions where third-party service providers, business partners, or vendors engaged by TravelGlocal are located and process data on our behalf. By agreeing to this Privacy Policy, you expressly provide TravelGlocal with your consent to collect, process, transfer, and store your personal information for the purposes defined herein.

The data protection laws and regulations in India or in other jurisdictions where your data may be processed may differ from those of your country of residence.

If you have any concerns regarding the processing of your data and wish to withdraw your consent, you may do so by writing to us at grievance@travelglocal.com. However, please note that if such processing of data is essential for us to be able to provide our services, we may be unable to deliver or confirm your booking following withdrawal of consent.

For example, if you book an international holiday package, fixed departure tour, or group booking, certain personal details such as your name, contact information, gender, dietary preferences, choice of smoking/non-smoking rooms, medical conditions requiring special assistance, etc. may necessarily be shared with our local vendors, hotels, transportation providers, and tour managers in each destination city to ensure that appropriate arrangements are made for your travel. Such sharing and onward processing are integral to fulfilling your booking.

A withdrawal of consent by you for us to process your information may:

1. Severely limit our ability to serve you and, in such case, we may be unable to accept or process your booking; or
2. Restrict our ability to service an existing booking, which may negatively affect your travel experience or compel us to cancel your booking altogether.

1. Information We Collect

The information described below is collected by TravelGlocal in order to provide you with the services requested, to comply with legal and regulatory requirements, and to fulfill contractual obligations towards third parties as per the User Agreement. “Personal Information” of the User shall include information voluntarily provided by the User and collected by us for the following purposes:

a. Registration and Account Information

• Identity details: name, gender, marital status, religion, date of birth, nationality, and profile picture.
• Contact details: email address, postal addresses, frequent flyer number, telephone (mobile/landline), and/or fax numbers.
• Financial details: payment card information (credit/debit), banking details, billing address, and transaction/payment history.
• Lifestyle and preference details voluntarily shared (e.g., dietary choices, room preferences).

b. Transactional and Service-Related Information

• Transactional history of your bookings, payments, cancellations, refunds, or other e-commerce activity with us.
• Login credentials such as usernames, passwords, and security-related information used to access your account.
• Data uploaded by you to our Platform (images, documents, or preferences stored on our servers).

c. Information from Social Media or Third Parties

• Information available in the public domain or shared via third-party sources, including social media platforms (such as your name, profile picture, friend list, or email address, depending on your social account settings).
• If you use “social login” or link accounts, we may receive limited profile information as permitted by the third-party service provider.

d. Traveler Information

• Personal information of other travellers including their identity, contact details, preferences, and documents as required.
• You must ensure and represent that such traveller(s) consent to the disclosure of their information to us and its onward sharing with concerned service providers.

e. Visa and Regulatory Documentation

• Copies of your passport, photographs, filled-in visa application forms, bank statements, or other financial/identity documents required by embassies/consulates.
• This information will be shared strictly with authorized agencies and consulates for visa processing purposes.

f. International Bookings and RBI Regulations

For international travel bookings, in compliance with the Liberalized Remittance Scheme (LRS) of the Reserve Bank of India (RBI) or other laws, you may be required to provide PAN details, passport number, or other government identification. Such information will be used strictly for regulatory compliance and service provision. If you do not wish to provide this information, TravelGlocal may be unable to process your booking.

g. Hotel and Accommodation Check-in

• Government identification documents such as Aadhaar, Passport, Driving License, or Voter ID.
• Details such as date of birth, travel destination/origin, and place of residence as required by law and hotel policies.

h. Health and Safety Disclosures

• Your COVID-19 vaccination status and certificate, if required for travel, entry into certain jurisdictions, or to avail specific services.
• TravelGlocal will never process beneficiary IDs or unrelated identifiers contained in vaccination certificates.
• Sensitive information such as medical conditions (e.g., dietary restrictions, accessibility needs) may be collected to ensure safe and customized travel arrangements.

i. Data Protection Commitments

• All information is collected and processed strictly for the lawful and specified purposes outlined in this Privacy Policy.
• Sensitive documents (e.g., vaccination certificates, bank passbooks, PAN details, passports, Aadhaar) will be used solely for fulfilling bookings, regulatory compliance, or lawful investigations.
• Such information will be redacted or anonymized to the maximum extent possible and never shared with third parties without your prior consent, unless required by law enforcement agencies, governmental/regulatory authorities, or court orders/legal processes.

j. Legal Basis for Collection

1. Consent – where you voluntarily provide data (e.g., preferences, marketing opt-in).
2. Contractual necessity – to fulfill bookings, reservations, payments, and other service obligations.
3. Legal obligation – to comply with applicable laws (e.g., LRS guidelines, KYC requirements, taxation).
4. Legitimate interests – for fraud prevention, service improvement, and operational efficiency.

2. How We Use Your Personal Information

a. While Making a Booking

• Payment details such as cardholder name, credit/debit card number (stored only in encrypted form), expiration date, banking details, and wallet/payment instrument details (as shared and permitted by you).
• Traveler details linked to your account, including information of other passengers for whom bookings are made.

b. Transactional and Service-Related Purposes

• Confirm reservations with service providers (airlines, hotels, transport operators, etc.).
• Keep you informed of booking/transaction status.
• Send booking confirmations via SMS, WhatsApp, email, or other permitted communication channels.
• Communicate updates, modifications, or cancellations to your booking.
• Allow our customer service team to contact you, if necessary.
• Personalize and customize the content of our website, mobile app, and other platforms.
• Request reviews, feedback, or ratings to improve our services.
• Send verification messages or authentication emails.
• Validate and secure your account against misuse or fraudulent activity.
• Contact you on special occasions (e.g., birthday/anniversary) with customized offers, gifts, or discounts.

c. Surveys and Feedback

We may conduct online and offline surveys to better understand User preferences. Participation is optional. Data collected through surveys is typically aggregated and anonymized to improve services, design features, and create relevant promotions. In case personal identifiers are collected, it will be explicitly stated at the time of survey.

d. Marketing Promotions, Research, and Loyalty Programs

• Identify User preferences and develop tailored offerings.
• Notify you of fare sales, special offers, new services, or exclusive deals on travel-related products.
• Send periodic marketing communications such as newsletters, personalized deals, or region-specific offers.
• Enroll you in rewards or loyalty programs launched by TravelGlocal, with your consent.
• Provide you with opportunities to participate in contests or win travel-related benefits.

Users always have the option to opt out of marketing communications and reward programs by writing to us at grievance@travelglocal.com.

e. Customer Support and Service Enhancements

When you contact us with queries or concerns, we may use your Personal Information (e.g., name, contact details, nature of the query) to respond to your request. Such interactions may be recorded and retained for training, quality monitoring, and dispute resolution purposes. We may also use such information to enhance the design and usability of the Platform, introduce new features and services, and improve overall User experience.

f. Fraud Prevention, Credit Assessment, and Security

• Fraud detection and prevention measures.
• Selective verification of customer details, including financial/credit information, to evaluate creditworthiness in case of “book now, pay later” or credit-based travel bookings.
• Authentication of transactions to safeguard against unauthorized or suspicious activity.

g. Anonymized and Aggregated Data

We may generate anonymized or aggregated data from your Personal Information for analytics, research, and business intelligence purposes. Such data does not directly identify you and may be shared with research partners, data processors, or third-party vendors assisting us with service improvements, and marketing/advertising agencies to deliver insights and trends.

h. Legal and Regulatory Compliance

• Comply with statutory obligations under laws such as the IT Act, RBI regulations, taxation, or foreign travel regulations.
• Respond to lawful requests from government authorities, courts, or regulators.
• Ensure compliance with our contractual obligations under the User Agreement and other policies.

Important: TravelGlocal will never share sensitive information (such as Aadhaar, PAN, vaccination certificate details, or passport data) with third parties without your prior consent, unless such disclosure is mandated by law, regulatory requirements, or court order. In all such cases, information is shared strictly on a need-to-know basis with appropriate confidentiality and data security measures.

3. How Long Do We Keep Your Personal Information

TravelGlocal will retain your Personal Information on its systems only for as long as is reasonably necessary to fulfill the purposes outlined in this Privacy Policy, provide you with the services you have requested, comply with our legal/regulatory/tax/accounting/reporting obligations, and protect and defend our legal rights, prevent fraud, or resolve disputes.

a. Standard Retention Periods

1. Booking & Transaction Data – Retained for the duration of your account and as required by applicable tax and financial laws.
2. User Account Data – Retained while your account remains active. If you delete your account, we will either securely erase your data or anonymize it within a reasonable period, unless retention is required for compliance purposes.
3. Legal & Regulatory Records – Certain documents (e.g., PAN, Passport, Visa details) may be retained for longer durations as required under laws such as RBI’s LRS, immigration regulations, or local travel laws.
4. Customer Support Records – Retained for training, quality assurance, and dispute resolution, but periodically reviewed for deletion.
5. Marketing & Consent Records – Retained for audit and compliance purposes, unless withdrawn.

b. Data Deletion and Anonymization

Once Personal Information is no longer required, TravelGlocal will ensure it is securely deleted, destroyed, or anonymized so that it cannot be linked back to you. In some cases, anonymized or aggregated data may be retained indefinitely for analytics, service improvements, and statistical reporting, provided it does not identify you.

c. User-Initiated Deletion

If you wish to delete your account and associated information, you may do so by contacting us at grievance@travelglocal.com or using the account deletion option available on the Platform (if enabled). Certain information may continue to be retained in backup archives or as required by law.

d. Exceptional Retention

We may retain Personal Information for longer periods where required by applicable laws, regulators, courts, or government orders; where necessary for fraud prevention, credit assessment, or legal claims; or where required to enforce our User Agreement or other contracts.

4. Cookies and Tracking Technologies

a. Use of Cookies

TravelGlocal uses cookies and similar technologies to personalize your experience on the Platform, improve site functionality, and deliver advertisements that may be relevant to your interests. Cookies help us recognize you when you log in, facilitate faster transactions by recalling your preferences, customize content based on your browsing history, and serve you relevant offers.

b. Third-Party Cookies and Advertising

Some cookies may be placed by third-party advertising networks or analytics providers. These may include advertising cookies, pixel tags or beacons, and aggregated browsing statistics. These third parties do not collect Personal Information such as your name, contact number, or payment details during this process.

c. Control Over Cookies

You can adjust your browser settings to refuse cookies, delete stored cookies, or receive alerts when cookies are being placed. Blocking or disabling cookies from TravelGlocal may limit certain features of our Platform, affect booking functionality, or reduce the seamlessness of your overall travel experience.

d. Automatic Logging of Session Data

Each time you access the Platform, certain session data may be automatically recorded, including IP address, browser type, operating system, device information, date/time of access, referral links, pages visited, and activities performed. This data is used to analyze browsing behavior, diagnose server issues, improve performance, and identify fraudulent or suspicious activity.

5. Data Sharing and Disclosure

1. Service Providers and Suppliers

Your information will be shared with end service providers such as airlines, hotels, bus operators, cab rental agencies, railways, insurance providers, visa facilitators, and other suppliers directly responsible for fulfilling your booking. Such service providers may process your data as independent data controllers under their own privacy policies. We strongly advise you to review the privacy policies of each service provider whose services you avail.

2. Companies within the TravelGlocal Group

We may share your data under secure and controlled conditions with affiliate or associate entities of TravelGlocal. In case of mergers, acquisitions, restructuring, or transfer of assets/business units, customer information may be transferred to the acquiring or successor entity, subject to confidentiality safeguards.

3. Business Partners and Third-Party Vendors

We may share limited and filtered Personal Information with corporate affiliates, alliance partners, or business associates who may offer additional services (e.g., co-branded credit cards, travel insurance, loyalty programs). We may also engage trusted third-party vendors for payment processing, data hosting, fraud detection, customer support, or marketing/analytics. Such vendors are contractually bound to maintain confidentiality and comply with applicable data protection regulations.

4. Anonymized and Aggregated Data

We may process and use anonymized or aggregated data that does not directly identify you for statistical analysis, improving services, informing partners and advertisers about performance, and research. Such aggregated data is the property of TravelGlocal.

5. Research, Surveys, and Market Studies

Occasionally, we may engage third parties for research, surveys, or feedback projects. Limited Personal Information or anonymized data may be shared strictly for the purpose of the project, and such third parties are bound by confidentiality obligations.

6. Disclosure of Information

TravelGlocal may disclose your Personal Information without prior notice if required to do so by law, to respond to requests from law enforcement/investigative authorities, for internal compliance, to secure our systems, or to protect the rights, property, or safety of TravelGlocal, its affiliates, and stakeholders.

6. User-Generated Content (UGC), Reviews, and Feedback

TravelGlocal provides Users the option to share experiences, opinions, and feedback by posting reviews, ratings, and comments. Reviews may be submitted in written, photographic, or video format and, with your consent, may be displayed on our Platform, partner platforms, or marketing materials.

By posting UGC, you retain ownership of your content but grant TravelGlocal a worldwide, royalty-free, non-exclusive, transferable, and sub-licensable license to use, reproduce, publish, distribute, display, adapt, and share such content for legitimate business purposes. You are solely responsible for the UGC you submit and must ensure it is accurate, non-infringing, and does not harm or defame any person, entity, or brand. TravelGlocal reserves the right (but not the obligation) to review, edit, remove, or refuse to publish any UGC that is unlawful, defamatory, obscene, infringing, or spam.

7. How Can You Opt-Out of Receiving Promotional Communications

If you do not wish to receive promotional or marketing communications from us, you may opt out by:

1. Clicking the “unsubscribe” link provided in each promotional email.
2. Adjusting your communication preferences in your account settings (where available).
3. Writing to us at grievance@travelglocal.com with the subject line “Unsubscribe.”
4. Following the opt-out instructions included in SMS, WhatsApp, or push notifications.

Transactional communications (e.g., booking confirmations, payment receipts, itinerary updates, cancellation/refund notices) are mandatory and cannot be opted out of. Promotional communications are optional. It may take up to 7 business days for your opt-out request to be fully processed.

8. Permissions Required for Using Our Mobile Applications

When you install and use the TravelGlocal mobile application, it may request access to certain device permissions strictly to enable functionality and enhance your travel experience.

a. Android Permissions

• Device & App History – to optimize the app for performance.
• Camera – to upload photos/video reviews and scan QR codes for UPI payments.
• Identity – to auto-fill registered email IDs and simplify login.
• Location – to provide location-based deals and auto-detect your nearest airport or hotel.
• SMS – to auto-read OTPs for validation and secure payment authentication.
• Phone / Contacts – to enable in-app calling and social features such as referrals.
• Photos / Media / Files, Wi-Fi, Device ID, Calendar, Bluetooth, Video/Audio, Phone Number, IMEI/IMSI, SIM information – used for functionality, security, fraud prevention, and offline features.

b. iOS Permissions

• Notifications – to send booking confirmations, travel updates, refunds, offers, and promotions.
• Contacts – to allow social features such as sharing bookings and referrals.
• Location – to provide nearest airport/hotel detection and personalized offers.

c. User Controls & Opt-Out

Most permissions are optional and can be managed in your device’s privacy or app settings. Certain permissions (e.g., Location, Camera, SMS OTP) may be essential for specific features; disabling these may limit functionality.

d. Third-Party Integrations

Some permissions (e.g., Maps, UPI Payments, Car Rentals) involve integrations with third-party providers whose processing is subject to their own privacy policies. Users are encouraged to review such policies before enabling optional features.

9. How We Protect Your Personal Information

• Encryption and Secure Transmission – all sensitive information, including payment details, is transmitted using Transport Layer Security (TLS). Payments are processed through secure, PCI-DSS compliant gateways in accordance with RBI guidelines.
• Secure Servers and Access Controls – secure servers with firewalls, role-based access restrictions, multi-factor authentication, session time-outs, and automatic logout mechanisms.
• Organizational and Procedural Safeguards – regular audits, penetration testing, vulnerability assessments, confidentiality obligations, and periodic data protection training.
• Data Storage and Backups – Personal Information stored on secure servers located in India (and, where applicable, overseas data centers subject to legal safeguards), with regular backups and recovery systems.
• User Responsibilities – use strong, unique passwords; never share credentials or OTPs; log out after each session, especially on shared devices.
• Data Breach and Incident Response – a defined incident response protocol to contain breaches, notify affected Users, and comply with applicable laws.
• Limited Liability – no method of electronic transmission or storage is 100% secure. TravelGlocal will not be liable for unauthorized access, hacking, or data loss caused by circumstances beyond our reasonable control, but will make best efforts to mitigate risks.

10. Withdrawal of Consent and Permissions

You may withdraw your consent, or decline to grant certain app/website permissions, at any time by adjusting your account settings (where available) or writing to us at grievance@travelglocal.com.

If you withdraw consent, your access to certain sections of the Platform may become limited, and TravelGlocal may be unable to provide some or all services (e.g., visa processing, international bookings under RBI’s LRS, UPI-based payments, hotel check-ins). Withdrawal does not affect the lawfulness of processing based on consent prior to its withdrawal, and certain Personal Information may continue to be retained as required by law, contract, or legitimate business purposes.

11. Your Rights Regarding Personal Information

• Access and Review – access the Personal Information held by us through your user account, or by writing to us.
• Correction and Updates – correct, update, or modify your Personal Information (except certain mandatory fields).
• Deletion (Right to be Forgotten) – request deletion where data is no longer necessary, consent is withdrawn, or processing is unlawful (subject to legal retention).
• Restriction of Processing – request temporary suspension of processing in specific circumstances.
• Data Portability – (where applicable, e.g., GDPR) request a copy of your data in a structured, machine-readable format.
• Objection to Processing – object to processing for direct marketing or legitimate-interest grounds.
• Withdrawal of Consent – withdraw consent by contacting us (may impact our ability to provide services).
• Lodging Complaints – lodge a complaint with our Grievance Officer at grievance@travelglocal.com and/or the appropriate data protection authority in your jurisdiction.

12. Children’s Privacy

• Services are not intended for individuals under 18 years.
• We do not knowingly collect personal data from children.
• If inadvertently collected, we will delete it upon notification.

13. Changes to this Policy

We may revise or update this Privacy Policy from time to time. Updates will be posted on the Platform with the “Last Updated” date. Material changes may be communicated via email or in-app notification.

14. TravelGlocal Global Privacy Policy (EU, UK, US)

INTRODUCTION

What Data We Collect

• Identity Data: full name, date of birth, gender, passport/ID details.
• Contact Data: email address, telephone number, billing/shipping address.
• Travel Data: flight, hotel, transport, and booking details including preferences.
• Payment Data: credit/debit card details, wallet or UPI information, billing records.
• Technical Data: IP address, browser type, device identifiers, geolocation, app usage data.
• User-Generated Content, Social Media Data, and Sensitive Personal Information (where legally permitted and with consent).

Why We Use Your Data

For booking arrangements, customer support, account management, marketing & personalisation, legal & compliance, and analytics & improvements.

Sharing of Data

We may share personal data with: 

Travel Partners: Airlines, hotels, transport providers, and tour operators.  
Service Providers: Payment processors, fraud prevention agencies, IT/hosting providers.
Business Partners: Affiliates, advertising networks, and marketing partners. 
Authorities: Regulators, tax authorities, or law enforcement when required by law. 
Intra-group Transfers: Within the TravelGlocal corporate group across geographies, ensuring adequate safeguards (such as EU Standard Contractual Clauses). 

Data Retention 

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, comply with legal/regulatory requirements, resolve disputes, and enforce agreements.
• Booking Data: Retained as long as required under tax/accounting laws.
• Account Data: Retained until you delete your account.
• User Content: Retained until you request removal.
• Marketing Data: Retained until you opt out.

Security Measures

International Data Transfers 

children's privacy

your rights

Changes to this policy

15. Governing Law & Jurisdiction

• This Privacy Policy is governed by the laws of India.
• Courts at New Delhi shall have exclusive jurisdiction.
• For international users, local mandatory data protection rights will also apply.

16. Contact & Grievance Redressal

For questions, concerns, or complaints regarding this Privacy Policy or data handling practices, or to exercise your rights, please contact our Grievance Officer (as required under the IT Act, 2000):

Grievance Officer
Email: grievance@travelglocal.com