These Terms and Conditions govern all bookings made by B2B Retailers (“Retailer”) through the Travel Glocal platform (“Platform”). By accessing or using the Platform, the Retailer unconditionally agrees to these T&Cs.
1. General Booking Obligations
Agency Status & Limited Role
Travel Glocal acts solely as an intermediary facilitating bookings between the Retailer and Third-Party Suppliers (Airlines, GDS, consolidators).
Travel Glocal does not own, operate, control, or guarantee any travel service.
Travel Glocal shall not be responsible for:
- Airline decisions, delays, cancellations, or operational failures
- Fare changes, seat availability, schedule changes
- Any representations made by the Retailer to end customers
Supplier Terms Binding
All bookings are strictly governed by the Airline’s Fare Rules, Terms of Carriage, GDS rules, and applicable regulations.
Retailer is solely responsible for communicating these to the end customer.
Accuracy of Passenger Information
The Retailer is solely liable for ensuring all passenger details (names, DOB, ID details, contact info) are complete, accurate, and match government ID.
Travel Glocal shall have no liability for losses due to incorrect or mismatched information.
Pricing & Availability
All fares shown are subject to change until ticket issuance.
Airlines may revise fares, withdraw seats, or modify taxes anytime.
Travel Glocal shall not be liable for:
- Increase in fares
- Loss of seats
- Changes arising during the booking or payment process
2. Financial & Payment Terms
Wallet Usage & Balance Maintenance
All bookings must be paid using the Retailer’s Wallet balance.
Travel Glocal shall not be liable for failed bookings due to insufficient wallet balance.
Markup Control & Liability
Retailer may add markup at its discretion.
Travel Glocal bears no responsibility for markup disputes, refunds, chargebacks, or customer claims arising from the Retailer’s pricing decisions.
Fraud, Abuse & Misuse
Travel Glocal reserves the right to, without prior notice:
- Cancel speculative, abusive, fraudulent, or suspicious bookings
- Suspend or terminate the Retailer’s account
- Forfeit wallet funds or incentives linked to such activities
Travel Glocal’s determination shall be final and binding.
3. Liability & Force Majeure
Strict Limitation of Liability
Travel Glocal’s maximum liability for any claim, error, or consequence arising from use of the Platform shall be strictly limited to the service fee charged by Travel Glocal for that specific booking.
Travel Glocal shall not be liable for:
- Airline errors, schedule changes, operational failure
- GDS or API outages
- Force majeure events
- Indirect, incidental, consequential, business, punitive, or reputational losses
- Loss of profit, goodwill, or data
Situations Beyond Travel Glocal’s Control
Travel Glocal is not liable for disruptions due to natural disasters, pandemics, war, civil unrest, government orders, strikes, cyber incidents, airline insolvency, or any event outside its control.
In such cases, Travel Glocal’s responsibility is limited to passing on whatever refund or credit is received from the supplier, without obligation to compensate from its own funds.
Right to Modify T&Cs
Travel Glocal may revise terms, fees, service charges, and policies at any time without prior notice. Continued use of the platform = deemed acceptance.
PAYWORLD DIGITAL SERVICES PRIVATE LIMITED
CIN No. U74999HR2004PTC102278
Registered Office: GF-14, Ground Floor Block B, Vatika Atrium, Golf Course Road, Sector 53, Gurugram – 122002, Haryana, India
Phone: 0124 4590555 | E-mail: contact@payworldindia.com | Web: www.payworldindia.com