This Flight Cancellation & Refund Policy applies to all bookings made by Retailers through the Travel Glocal platform and forms part of the Retailer Terms & Conditions.
1. Cancellation Process
Portal Mandatory Route
All cancellations must be initiated through the Travel Glocal portal.
Requests through phone, email, or messaging will not be processed until submitted via the portal.
Cancellation Charges
The refund will be processed after deduction of:
- Airline Penalty – as per the Airline’s Fare Rules (binding and non-negotiable)
- Travel Glocal Service Fee – system-generated non-refundable fee per passenger/sector
- Non-Refundable Components – convenience fees, payment gateway charges, markups, or other charges defined as non-refundable at the time of booking
Travel Glocal’s fee deductions are final and cannot be disputed by the Retailer or customer.
2. Refund Processing Timeline (3–7 Business Days Standard)
Refunds will be credited to the original wallet/payment mode used by the Retailer.
Refunds will not be transferred directly to any personal bank account of the Retailer or their customer.
Refund Scenarios
| Scenario | Timeline | Notes |
|---|---|---|
| Instant Refund | Instant | Automatic system reversal (e.g., booking failure). |
| Standard Refund | 3–7 business days | After Travel Glocal receives confirmation from the Airline/GDS. |
| Delayed by Airline/Supplier | 7+ business days | Delay solely due to Airline’s internal processing. Travel Glocal will share the Airline Reference/ARN for tracking. |
For partial cancellations, refunds will be credited only to the Retailer’s Wallet, not to external accounts.
3. Refund Disclaimers
No-Show Tickets
No-shows are non-refundable, except for airline-approved airport taxes.
Travel Glocal cannot influence airline decisions on no-show refunds.
Refund Amount
Refund is strictly limited to:
(Ticket Price) − (Airline Penalty) − (Travel Glocal Fees) − (Non-refundable charges)
No additional goodwill or discretionary refunds will be issued by Travel Glocal.
Airline/Supplier Insolvency
In cases of airline bankruptcy or operational shutdown:
- Travel Glocal shall refund only the amount actually received from the airline or administrator.
- If the airline does not release funds, Travel Glocal has zero financial liability.
- Retailer shall not initiate claims, disputes, chargebacks, or legal action against Travel Glocal for such events.
Right to Withhold Refunds
Travel Glocal may withhold refunds if the Retailer has:
- Outstanding dues
- Suspicious booking patterns
- Chargebacks or disputes under review
Indemnity from Retailer
Retailer indemnifies Travel Glocal for:
- Misuse of the portal
- Chargebacks due to Retailer/customer disputes
- Incorrect passenger data
- Speculative/fraudulent bookings
- Legal notices arising from misrepresentations to customers
Right to Modify T&Cs
Travel Glocal may revise terms, fees, service charges, and policies at any time without prior notice. Continued use of the platform = deemed acceptance.